ORDER INFORMATION

At weeHealthy.com, we prioritize providing our valued customers with an exceptional and streamlined delivery experience. Our commitment to efficiency and customer satisfaction drives our efforts to ensure that your orders are processed and shipped promptly, delivering your products to your doorstep in a timely manner.

Order Processing:

To guarantee a smooth and efficient order fulfillment process, we diligently process orders within 1-2 business days of receiving payment. Once your order has been meticulously processed, you will receive a confirmation email containing all the essential details of your purchase, including your order summary and a unique tracking number. This tracking number empowers you to conveniently monitor the progress of your shipment, providing you with real-time updates on its journey to your doorstep.

Secure Payment Gateway:

Understanding the importance of safeguarding your sensitive payment information, we have partnered with Stripe.com, a trusted and industry-leading payment gateway, to ensure the utmost security for all transactions. Stripe employs robust security measures that adhere to the highest industry standards, protecting your payment details and ensuring a safe and secure checkout experience.

Accepted Payment Methods:

For your convenience, we accept a wide range of major credit and debit cards, including Visa, MasterCard, American Express, and Discover, through the secure Stripe payment gateway. Once your payment is successfully processed, you will receive an order confirmation email, serving as your official receipt and containing all the relevant details of your purchase.

Currency and Taxes:

All transactions on weeHealthy.com are conducted in U.S. dollars ($ USD). The prices displayed on our website are inclusive of all applicable taxes, unless explicitly stated otherwise. This ensures transparency and clarity in our pricing structure, allowing you to make informed purchasing decisions.

Payment Disputes and Chargebacks:

In the unlikely event of a payment dispute or chargeback, we encourage you to promptly contact us at [email protected]. We believe in fostering open communication and are committed to addressing any concerns or issues you may have. Our goal is to find a mutually satisfactory resolution, ensuring a positive and hassle-free shopping experience for all our valued customers.

Payment Information Security:

Your privacy and the security of your payment information are of paramount importance to us. We do not store any sensitive payment details on our website. All payment information is securely handled by Stripe.com, adhering to their stringent privacy and security protocols. This ensures that your personal and financial data remains protected throughout the entire transaction process.

DELIVERY & SHIPPING INFORMATION

Delivery Times:
  • Within Thailand: Orders typically arrive within 3 to 5 business days.
  • International Orders: Generally, delivery takes 7 to 14 business days.

Please note that these estimations are subject to potential variations due to peak holiday seasons, weather conditions, or customs inspections.

Shipping Rates:
  • Thailand : Enjoy complimentary shipping for all purchases within Thailand.
  • International : Orders over $150 USD qualify for free shipping. For orders under $150 USD, a flat rate of $15 USD applies.

We ship to selected countries outside Thailand. Please note, international orders might incur customs fees, import duties, or other charges imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping fees.

Delivery Confirmation:

Upon the shipment of your order, you will receive a confirmation email containing your order details and a tracking number. Use this tracking number to monitor the progress of your shipment and receive notifications when your order is delivered.

Order Tracking:

To track your order, please enter your Order ID in the designated box and click the "Track" button. Your Order ID was provided on your receipt and in the confirmation email you received at [Order Tracking Link].

Returns and Exchanges:

In order to maintain product safety and quality for our valued customers, opened health items are non-refundable unless they are damaged, defective, or incorrect. If you receive a damaged, defective, or incorrect item, please contact us promptly at [email protected], and we will assist you with a return or exchange.

Contact Information:

For any inquiries or concerns regarding your order or delivery, please contact us via email at [email protected]. Our dedicated team is committed to providing prompt and satisfactory assistance.